Beyond Philosophy

FEBRUARY 15, 2024

Listen to the podcast: Bob Black, one of our podcast listeners, loves our ideas about evoking specific customer emotions. In my experience, many organizations fail to evoke a specific customer emotion. Most people agree that customer emotions are essential to an experience. The bottom line is this.

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Customer emotions Call Center Customer Experience Customer Support 222

Beyond Philosophy

MARCH 4, 2019

Now, machines are developing emotional intelligence as well. The latest developments in this field are changing the way we can measure authentic customer emotions in real time. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast.

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Customer emotions Consulting Consulting Technology 256

Beyond Philosophy

JUNE 2, 2015

As the individual designated to do all of the food shopping for our family, the weekly experience is rarely something to be identified as a personal delight; but, at Wegmans, it is not a chore and is often pleasurable. As important in delivering great experiences are the things customers don’t see, particularly where employees are concerned.

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Customer centricity Construction Enterprise Marketing 244

Beyond Philosophy

NOVEMBER 19, 2020

” Pine says Customer Experiences should be memorable, personal, and emotionally engaging, so customers value the time they spend with your company. In other words, Pine says if customer service is time well-saved, Customer Experiences are time well spent. You have to prove it works.

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Customer Experience Customer emotions Customer centricity Consulting 335