2005 CRM Engineering Scripts 
Netomi
SEPTEMBER 30, 2021
Whenever computers have conversations with humans, there’s a lot of work engineers need to do to make the interactions as human-like as possible. According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. Conversational AI is growing more prevalent every day.
Vistio
AUGUST 9, 2021
He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions.
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