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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Reduce Turnover – Keeping a stable team will help you to reduce training costs and time. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. To implement continuous training. Most centers do front-end training and that’s pretty much it. James Pollard.

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Reinventing a cloud-native federated learning architecture on AWS

AWS Machine Learning

Customers often need to train a model with data from different regions, organizations, or AWS accounts. Federated learning (FL) is a distributed ML approach that trains ML models on distributed datasets. The sample code supports horizontal and synchronous FL for training neural network models.

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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

In 2005, built a group of companies. We had a consulting division, training division, call center auditing division, a media division and research. 2010, I sold out my interest in that consulting business, and I’ve been independent ever since. It’s grown by about 25 to 30% since then.