2005 Consulting Scripts Tools 
DMG Consulting
SEPTEMBER 6, 2023
Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose. RTG solutions also help improve regulatory compliance and script adherence.
Callminer
AUGUST 1, 2017
It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Interactive agent scripts from Zingtree solve this problem. James Pollard.
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AWS Machine Learning
OCTOBER 10, 2023
By using infrastructure as code (IaC) tools on AWS, you can deploy FL architectures with ease. For example, you can select a ML framework for training local models at FL clients and customize different aggregation algorithms as scripts running in Lambda functions at the server. Parker Newton is an applied scientist in AWS Cryptography.
Vistio
AUGUST 9, 2021
He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions.
TechSee
DECEMBER 5, 2017
According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. The Netherlands-based Casengo also offers features such as Workflow management tools and unlimited Inboxes. ” 2. Coveo.
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