How the Grinch stole CSAT During the Holiday Rush
Nicereply
DECEMBER 22, 2020
Go the extra mile for your customers during this busy time, and a more positive CSAT score will be your well-deserved reward. CSAT score is one of the main ways that customer support teams can measure their success. If so, plan for it this time by provisioning more staff members to handle the influx.
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