Toister Performance Solutions

APRIL 12, 2018

There's a famous statistic that 80 percent of executives believed their organization delivered a superior customer experience, but only 8 percent of customers agreed. This comes from this 2005 report from Bain, so it's a little out of date. Just 30 percent of customers agree. The results? What can you do to improve?

Customer centricity 48

Customer centricity Technical Support Surveys Consulting 48

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Customer service diminishes. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. @Chargebackgurus. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116