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Study: Executives Are Delusional About Customer-Centricity

Toister Performance Solutions

APRIL 12, 2018

This comes from this 2005 report from Bain, so it's a little out of date. A 2017 study by Capgemini Consulting sought to provide updated insight into the so-called executive disconnect. This includes searching for product information online, using a company's app, or searching for technical support information on a website.

Customer centricity

Customer centricity Technical Support Surveys Consulting

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. In his capacity as the Lead for CCAS organization, Kristian is ultimately responsible for the successful deployment of all Contact Center related initiatives through the Day-2 Support Lifecycle. “Of James Pollard.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Customer Contact Central

Study: Executives Are Delusional About Customer-Centricity

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

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