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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

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Your Guide to the BPO-lympics

Outsource Consultants

Genetics, financial resources, access to top coaching, and exposure to the sport at a young age are all virtual requirements for a decorated athletic career. Don’t worry, we haven’t forgotten that this is an outsourcing blog. So what do the Olympics have to do with outsource call centers ? Olympians don’t just “happen.”