How the Grinch stole CSAT During the Holiday Rush
Nicereply
DECEMBER 22, 2020
in 2005 to a high of 77.0 In between 2005 and 2017, CSI fluctuated between these two points. Benchmark metrics. For example, customers may be particularly unhappy with retail in a given year, but very happy with the consultancy industry. When CSI goes down, this pulls down the whole industry average.
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