How the Grinch stole CSAT During the Holiday Rush
Nicereply
DECEMBER 22, 2020
in 2005 to a high of 77.0 In between 2005 and 2017, CSI fluctuated between these two points. Benchmark metrics. Customer satisfaction fluctuates year-on-year, which may affect how they perceive your brand. For example, in the American Customer Satisfaction Index , CSI went from a low of 73.0
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