Kayako

OCTOBER 29, 2015

A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. AJ Jacobs wrote about outsourcing his whole life to India, including asking his support rep to argue with his with wife over email. Today Upwork.com shows 53,000+ for virtual customer service work alone.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Callminer

AUGUST 1, 2017

Her articles are also published on other sites as a guest blogger. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. According to the Deloitte survey , it takes about $12k to replace an average call center agent. Nabahat Shanza. nabahatShanzA. Markus Linder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Customers appreciate: Faster, personalized customer support. The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?”

Contact Center 116

Contact Center Technology Self service Call Center 116