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Get smarter search results with the Amazon Kendra Intelligent Ranking and OpenSearch plugin

AWS Machine Learning

If you’ve had the opportunity to build a search application for unstructured data (i.e., Amazon Kendra provides a fully managed intelligent search service that automates document ingestion and provides highly accurate search and FAQ results based on content across many data sources. Download the search_processing_kendra_quickstart.sh

Scripts 77
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How to Choose a Call Center Provider?

NobelBiz

From pricing, voice quality, and compliance to agent experience, campaign scripting, reporting, and everything in between falls under the jurisdiction of your software and/or telecom provider. This is the main reason why security is an increasing issue, especially in the age of data breach scandals and identity theft.

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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

In 2005, built a group of companies. The pain points, I think over, particularly, the last 15, 20 years, there was a disparate situation between data and voice channels. And even by 2010, when we had voice and data convergence, the technologies weren’t really appropriate yet. Do you start with looking at the process?