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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Her articles are also published on other sites as a guest blogger. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. Nabahat Shanza. nabahatShanzA.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. Customers appreciate: Faster, personalized customer support.