2005 Accountability Conference Self service 
inmoment
MARCH 9, 2020
Leiter is chairman of Leiter & Company, a strategy consulting and investment firm, and a distinguished strategy fellow at The Conference Board. From ‘Full-service, Analog’ to ‘Self-service, Digital’ Experiences. The future will demand even more customer self-sufficiency in an environment of greater complexity.
Kayako
SEPTEMBER 8, 2016
Since 2005, there has been 103% growth in employees that work from home. You try leading a conference call in a Starbucks while a traffic jam of cars in the parking lot honks in ear-splitting protest at the truck driver who has blocked the driveway while he gets his latte. UberConference lets me record conference calls.
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