2005 2015 Multichannel Personalization 
Comm100
AUGUST 23, 2018
Multichannel” and “omnichannel” have been buzzwords for years now. Amazon Prime began to pick up members as early as 2005 with the attractive offer of free two-day shipping on eligible purchases within the United States. In 2015, Amazon began offering free one-day shipping in 14 metropolitan areas in the U.S.
Vistio
AUGUST 9, 2021
He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions. Hi there, Rod.
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