The Future of Workforce Management for Contact Centers, with Daryl Gonos
NobelBiz
SEPTEMBER 23, 2021
Daryl Gonos is probably the best person to talk to when it comes to managing agents in this type of space. After starting out in consulting as the co-founder and CEO of Workforce Management Group, Daryl and his partners started CommunityWFM in 2005, a modern workforce management solution, specifically tailored to multichannel call centers.
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