100+ Customer Experience Stats to Prepare for 2023
CCNG
OCTOBER 19, 2022
Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. London School of Economics, 2005) Customer Effort Score Is CES worth your attention? Only 8% of their customers agreed.
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