Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2
COPC
SEPTEMBER 9, 2019
In the past, the organization of a typical contact centre was like a tall chimney – agents, products and operations were all lined up vertically, and each function did its own thing in its own silo, but no person or department was able to clearly see the whole picture. Second, the service industry has traditionally been very labor-intensive.
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