CSM Magazine

MARCH 24, 2022

For retail business, the customer journey extends far beyond the initial sales engagement. As customers are taking more control of their own service requests through customer portals, retailers can use the opportunity to engage in sales opportunities. About the Author.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

Amity

MARCH 26, 2018

In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today. They put the program in place to retain their customers, prevent revenue churn, and maximize their upselling revenue capabilities. The rest is history. Levels of Proactiveness.

SaaS 83

SaaS Upselling Accountability Sales 83

CSM Magazine

NOVEMBER 7, 2018

trillion in global sales and is expected to hit $4.5 Agents are trained to deal efficiently with calls, help customers navigate the website, assist them with form filling and check out, and to upsell products that the customer would have missed without the agent’s guidance. It’s November. trillion by 2021.

SaaS 40

SaaS Upselling Chatbots Technology 40

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. I got started in this industry back in 2004, shortly after I graduated from college. They want everything to work seamlessly.

Metrics 0

Metrics Upselling Accountability Customer retention 0