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Why the Fuss Over Company Culture?

Call Center Weekly

OCTOBER 1, 2018

Needle (2004) , stated that organizational culture represents the collective values, beliefs and principles of organizational members. Culture is based on shared attitudes, beliefs, customs, and written and unwritten rules that have been developed over time and are considered valid (The Business Dictionary).

Morale 164
Morale B2B Customer Experience Sales 164
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. She has served clients as an independent consulting partner since 2004. Follow Arie on Social Media: Twitter: Arie Goldshlager (@ariegoldshlager).

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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