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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

COPC

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., Ding Yi (Allen), Director of Customer Service.

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Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Ant Financial was officially founded in October 2014 and originated from Alipay, which was founded in 2004. “… the technology revolution (e.g., Ding Yi (Allen), Director of Customer Service.

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Client Interview Series: Ding Yi at Ant Financial

COPC

re-establishment of industry standards.”. is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. “… the technology revolution (e.g.,