CSM Magazine

MARCH 24, 2022

Field service management software can track this additional income and further increase retail revenue through actionable data analytics that monitor business performance and promote better decision-making. Not only can this technology help business analytics, but FSM can also increase the efficiency of service operators.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Customer Service Leaders: Martha Brooke.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Totango

MAY 27, 2022

SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Product-led growth is a marketing, sales, and customer retention strategy that relies on the customer’s experience with the product to drive purchases.

SaaS 120

SaaS Customer retention Sales Marketing 120