DMG Consulting

APRIL 16, 2019

million in 2003 to approximately $1.7 of capturing feedback from customers. Interaction analytics has become an increasingly important source of data for customer journey mapping because it provides a multidimensional view of the customer experience. Over the past 15 years, total WFO revenue has gone from $803.4

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Livepro

JULY 17, 2018

livepro’s third annual Customer Experience Knowledge Management Forums are back in 2018 bigger and better than ever before. Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Topic: ‘Using Analytics to improve Customer Experience’. Topic: ‘Customer Experience Measurement’.

Transportation 40

Transportation Government Multichannel Consulting 40

Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). ” The first thing I did, this is 2002 or 2003, remember, I went to Yahoo, not Google, but Yahoo and looked up, “What is CRM?” It can be done using gamification. Shop around.

Contact Center 52

Contact Center Consulting Consulting outsourcing 52