DMG Consulting
APRIL 16, 2019
million in 2003 to approximately $1.7 Self-service solutions will eliminate the need for live agents in the next 10 years (0.1). As the quality and effectiveness of self-service solutions improve, the number of contact center seats will decline. Over the past 15 years, total WFO revenue has gone from $803.4
Robert Davis
APRIL 5, 2018
In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. The rise in digital channels over the past decade has had a profound effect on service and sales operations.
Robert C. Davis and Associates
APRIL 5, 2018
In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. The rise in digital channels over the past decade has had a profound effect on service and sales operations.
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