2003 Benchmark Best practices Consulting 
Taylor Reach Group
NOVEMBER 11, 2019
Customer Experience and Contact Center Consultancy, The Taylor Reach Group, has recently completed its in-depth analysis of two contact centers for a national patient support firm. A best practice audit was completed that benchmarked the centers across 8 categories, 29 sub-categories, and 700+ data points, against 3500+ other Contact Centers.
Taylor Reach Group
OCTOBER 28, 2019
Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The consultancy will conduct an essential health check of the firm’s customer experiences and Contact Center operations. “We Established in 2003, the consultancy aligns proprietary approaches specific to clients’ organizational goals and objectives.
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Taylor Reach Group
APRIL 4, 2018
Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The Taylor Reach Group, Inc.,
COPC
MAY 19, 2023
Consultants have set up entire businesses profiting from this discourse. The best practice is to measure both the percentage of customers that are satisfied and the percentage that are very dissatisfied. Since 2003 NPS has grown in popularity. — Alex Boland | Director of ANZ Operations at COPC Inc. However, COPC Inc.
Taylor Reach Group
FEBRUARY 8, 2019
a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a worldwide leader in personal vision care. A global Contact Center, Call Center, and Customer Experience consulting firm. The Taylor Reach Group, Inc.,
Taylor Reach Group
FEBRUARY 20, 2021
a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a regional donated organ procurement agency in the US. A global Contact Center, Call Center, and Customer Experience consulting firm. The Taylor Reach Group, Inc.,
Taylor Reach Group
JUNE 5, 2018
CX and Contact Center Consultancy, The Taylor Reach Group, Inc. To complete this Strategic Assessment Taylor Reach’s vendor agnostic consultants, each with 20+ years of operational and managerial Contact Center expertise, will perform on-site analysis, auditing and stakeholder interviews for the cannabis producer.
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