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Everything You Need to Know About Customer Satisfaction Surveys

ProProfs Blog

Surveys can be conducted frequently to gauge improvement in customer experience. The data obtained can be used to segment customers. Efforts should be made to satisfy unhappy customers. Here’s how a basic customer satisfaction survey looks like: Why Customer Satisfaction Survey is Important.

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Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3

Taylor Reach Group

Bruce: A lot of companies use chat at transaction points – perhaps they don’t offer chat everywhere, but rather at specific tactical points in the customer journey. For example – an abandoned shopping cart is a great opportunity to offer chat resolve a question or concern and to move the person closer to close.