2002, Quality management and Surveys - Customer Contact Central

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2002

Quality management

Surveys

Watch Out! We Are In Danger of Repeating the Same Mistakes We Did Last Year

Beyond Philosophy

JANUARY 27, 2022

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). Organizations also recognized that the Japanese companies were exceptionally skilled at getting quality right. We had a problem 20 years ago, too.

CRM

CRM Consulting Consulting Quality management

The Top 7 Call Center Quality Assurance Software Solutions

Voxjar

JUNE 8, 2021

Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. callminer.com Founded in 2002 Based in Waltham Massachusetts. But they also have a built in quality management module. My impression of Playvox is that they are targeting larger enterprises.

Call Center

Call Center Analytics Enterprise Sales

Watch Out! We Are In Danger of Repeating the Same Mistakes We Did Last Year

The Top 7 Call Center Quality Assurance Software Solutions

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