Watch Out! We Are In Danger of Repeating the Same Mistakes We Did Last Year
Beyond Philosophy
JANUARY 27, 2022
I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). It was the CRM wave that receded in the early 2000s to make way for CX in the first place. . It was about CRM. .
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