2002 Customer emotions Customer Service Personalization 
Beyond Philosophy
AUGUST 18, 2015
In “ Thinking Fast and Slow ,” Professor Daniel Kahneman, Nobel Memorial Prize in Economic Sciences recipient in 2002, explores why our mind plays tricks on us. Second, be careful about introducing an anchor when you want to know another person’s opinion. What he discovered is that our “intuition” is not what we thought it was.
Beyond Philosophy
NOVEMBER 19, 2020
An authentic, distinctive experience is more than providing good service or being “nice.” ” Pine says Customer Experiences should be memorable, personal, and emotionally engaging, so customers value the time they spend with your company. What Are Some of the Mistakes of the Past for Customer Experience?
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