2002 Consulting Customer advocacy Customer Experience 
Beyond Philosophy
DECEMBER 11, 2020
When I was in corporate life, my boss asked me to improve the Customer Experience and do it for the least cost. what is a Customer Experience?” This idea was revolutionary in that day, but today, the business world has more or less accepted that emotions are a significant part of interactions with customers.
Talkdesk
MAY 23, 2019
What brought you to working on customer experience today? One of the most interesting ones was I built a car sharing business for Shell back in about 2001, 2002. Spent a few years doing some general consulting work. Adrian Swinscoe: So my background, let me give you the kind of the short version of the long story.
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