2002, Consulting and Customer advocacy - Customer Contact Central

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2002

Consulting

Customer advocacy

The 5 Rules of Measuring and Managing Customer Emotions

Beyond Philosophy

DECEMBER 11, 2020

I defined it for myself as the mix of rational and emotional parts of an interaction with a customer, which later became my first book, Building Great Customer Experiences (Palgrave Macmillan, 2002). Advocacy Cluster : People often ask what the difference is between Recommendation and Advocacy.

Customer emotions

Customer emotions Management Journey mapping Customer advocacy

Talkdesk CX Tour London: Preview with Adrian Swinscoe

Talkdesk

MAY 23, 2019

One of the most interesting ones was I built a car sharing business for Shell back in about 2001, 2002. Spent a few years doing some general consulting work. And I was there a building sort of new business propositions for them , sort of new ventures, that type of stuff. Did a bunch of really fun things.

Customer advocacy

Customer advocacy Consulting Consulting Customer Experience

The 5 Rules of Measuring and Managing Customer Emotions

Talkdesk CX Tour London: Preview with Adrian Swinscoe

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