2002 Coaching Customer Service Personalization 
Customer Guru
FEBRUARY 13, 2018
She believes that these functions are interrelated because when an organization has the right kind of employees and partners, and they are trained well, they will ensure that the customers have a great experience. In every role that she has played, her focus has always been on optimizing the customer’s experience.
Sykes
SEPTEMBER 29, 2020
“I’ve been able to take online classes and work with mentors and an executive coach. Senior Client Services Director, SYKESHome. SYKESHome veteran Donette Feliciano launched her career as a customer service agent 17 years ago. “Since joining Qelp, I’ve grown tremendously both personally and professionally.
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Sykes
SEPTEMBER 29, 2020
“I’ve been able to take online classes and work with mentors and an executive coach. Senior Client Services Director, SYKESHome. SYKESHome veteran Donette Feliciano launched her career as a customer service agent 17 years ago. “Since joining Qelp, I’ve grown tremendously both personally and professionally.
Customer Guru
MARCH 7, 2018
She believes that these functions are interrelated because when an organization has the right kind of employees and partners, and they are trained well, they will ensure that the customers have a great experience. In every role that she has played, her focus has always been on optimizing the customer’s experience.
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