2002 Banking Personalization Scripts 
JustCall
APRIL 18, 2023
Intrusive Enterprise Communications In the absence of an explicit opt-in/opt-out procedure, the personal nature of SMS messaging may make business communications appear intrusive. A banking institution sending an OTP message with a GIF may seem cute to your team but looks extremely suspicious to a receiver. billion by 2023.
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. I knew personally, I’ve gone through my own fits of rage from time to time with products or services. I see so many scripted responses. It was a hyperbole, it was an exception.
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