2002, Banking and Interactive Voice Response

From Q-and-A to Two-Way: Conversational AI is the Future of Voice Assistants

SmartAction

APRIL 4, 2023

Virtual agents have now achieved Complex Voice capabilities. When you call your bank, the virtual agentcan answer the question, “What are my refinance options?” When you call a retailer, the virtual agent can engage in a Complex Voice discussion involving various fashion options.

Virtual Agent

Virtual Agent Chatbots Self service Banking

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. As we start bundling services in the banks and in telecommunications, we’ve seen the complexities rise. Well, an IVR survey doesn’t measure that at all.

Customer Care

Customer Care Scripts Front-line service Contact Center

Customer Contact Central

From Q-and-A to Two-Way: Conversational AI is the Future of Voice Assistants

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Webinars

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