2002, Banking and Call Center - Customer Contact Central

The Differences Between B2B and B2C Customer Journey Mapping

GetFeedback

JANUARY 6, 2020

Examples might include shoppers at a store, a personal banking account, or cell phone service. But rather than attempting to survey every customer, airlines can analyze call center recordings and other communications to understand key issues and customer sentiment. . Just one company selling to one consumer, right? .

Journey mapping

Journey mapping B2C B2B Surveys

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. As we start bundling services in the banks and in telecommunications, we’ve seen the complexities rise. Darima Fotheringham: This is the 7 th wave of National Customer Rage study.

Customer Care

Customer Care Scripts Front-line service Contact Center

Customer Contact Central

The Differences Between B2B and B2C Customer Journey Mapping

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Webinars

Stay Connected