2002 Analytics Interactive Voice Response Technology 
SmartAction
MARCH 7, 2023
NLUs are already adding value, but advances in the technology will greatly enhance its delivery of a more human-like conversational experience. Many consumers are already familiar with products that provide text-to-speech and human voice. Conversational AI is the key to augmenting existing technology with a company’s IP.
Vistio
JUNE 29, 2021
Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning. Thanks for joining me. You most certainly do. I’d be delighted.”
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