Beyond Philosophy

DECEMBER 6, 2019

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. This answer became my second book, Revolutionize Your Customer Experience , which explores how the culture of a company reflects how customer-centric the organization is.

Customer centricity 428

Customer centricity Airlines Consulting Consulting 428

C3Centricity

MARCH 31, 2020

I, therefore, added Europe to my online account, since my unit couldn’t keep both in memory at the same time! When I tried to reinstall the European maps in September, they had somehow disappeared from my account. I now want to change back and the maps are no longer on my account! CEX #CRM #Customers Click To Tweet.

Customer Service 71

Customer Service Scripts Accountability CRM 71

GetFeedback

JANUARY 6, 2020

On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more. They can all be engaged in different parts of the customer journey. In B2C, yes, in many cases there is exactly one customer as the buyer and user. Sorry, not quite.

Journey mapping 78

Journey mapping B2C B2B Surveys 78