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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. The software allows users to build interactive decision trees, troubleshooters, phone scripts, process guides, diagnostic systems and more. It just doesn’t get better than this.”.

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The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. The industry had enjoyed rapid growth as a result of the millions of dollars pumped into Internet start-ups and their IPOs.