2001 Analytics Customer centricity Technical Support 
TechSee
JANUARY 25, 2023
Most field service departments operate in a highly competitive and customer-centric marketplace. As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions.
TechSee
DECEMBER 5, 2017
According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.
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