2001 Analytics Benchmark Customer Experience 
CSM Magazine
MARCH 20, 2024
The Southeast Asian nation, renowned for its exceptional customer service ethos, emerges as a prime outsourcing destination. In this environment, Cynergy BPO emerges as a beacon, redefining tech-enhanced customer experiences (CX) with its unmatched expertise and cutting-edge solutions.
PeopleMetrics
MARCH 12, 2018
This is the familiar exercise of external benchmarking, or comparing key metrics of your business against others in your space. External benchmarking is insightful, of course, but have you ever considered utilizing the power of internal benchmarking? Why internal benchmarking? Start with the best. Go to each location.
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PeopleMetrics
MARCH 21, 2018
This is really important in the customer experience space because now the anonymity of that feedback has pretty much gone away. In other words, if a customer has a poor experience and they put it in a survey, not only do they not mind if other people know about it, but they also expect someone to follow up and fix it.
PeopleMetrics
JULY 24, 2019
Are you collecting enough customer feedback to define your goals effectively? B2C companies with thousands or millions of customers, for instance, should make sure that their benchmark goals are based on robust customer feedback. Including (and excluding) the right people. Don't forget non-monetary rewards.
PeopleMetrics
AUGUST 7, 2018
And because it’s a common metric across industries, it also provides you with the opportunity to benchmark your NPS compared to other companies in your industry or other industries. Used as the only metric in transactional VoC surveys, valuable customer experience feedback may fall through the cracks. Sean holds a Ph.D.
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