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Customer Support Outsourcing Philippines: Cynergy BPO – Revolutionizing Tech-Driven Customer Experience

CSM Magazine

Ralf Ellspermann, CSO of the advisory firm, and a multi-awarded BPO executive, has been a cornerstone of the Philippine outsourcing landscape since its early days in 2001. Ralf Ellspermann explains, “In today’s digital realm, the cornerstone of customer loyalty lies in consistent, personalized, and technology-adept interactions.

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#CXSecrets: Use Internal Benchmarking to Quickly Enhance CX

PeopleMetrics

This is the familiar exercise of external benchmarking, or comparing key metrics of your business against others in your space. External benchmarking is insightful, of course, but have you ever considered utilizing the power of internal benchmarking? Why internal benchmarking? Start with the best. It's really that simple.

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#CXSecrets: Don't Limit Feedback Opportunities

PeopleMetrics

Visit our YouTube channel to see all of the videos in the series, or click the links below to see other videos in the series: « PREVIOUS: Use Internal Benchmarking to Quickly Enhance CX. Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform.

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How to Tie Compensation to Your VoC Program

PeopleMetrics

B2C companies with thousands or millions of customers, for instance, should make sure that their benchmark goals are based on robust customer feedback. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Looking for ways to tie compensation to VoC?

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Lesson #5: You've Got To Know And Use NPS, Even If You Don't Like It

PeopleMetrics

And because it’s a common metric across industries, it also provides you with the opportunity to benchmark your NPS compared to other companies in your industry or other industries. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Using NPS Despite Its Flaws.