2001 Accountability Chief Customer Officer 
ChurnZero
OCTOBER 13, 2023
In 2001, author and consultant Patricia Seybold could see that technology was having a profound impact on business economics. The customer, she wrote in her book “ The Customer Revolution ,” was in charge. Businesses had to become more customer-centric.
Amity
NOVEMBER 25, 2014
By early 2001, we had enough customers that we realized we needed someone to help manage the customer base. We were in an emerging market and our customers weren’t really sure what to do with the product that was put in front of them. PT: In September 2000, we were all in sales at Eloqua. I always had a quota under me.
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