CSM Magazine

OCTOBER 11, 2019

More and more businesses are taking the plunge and moving their contact centres from on-premise PBX to cloud phone systems. By 2020, 50% of call centres that don’t use cloud technology will have made the switch to cloud based phone systems.

Customer retention 40

Customer retention Enterprise Metrics Customer Experience 40

Callminer

AUGUST 6, 2019

With many potential combinations, picking the right call center tool software is no easy feat. Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Vonage

FEBRUARY 7, 2017

It’s natural to always be on the lookout for ways to improve customer service at your organisation – but, sometimes, we’re so busy looking elsewhere that we don’t recognise what’s right under our own noses. The mistake: According to NewVoiceMedia’s report , 44 percent of people switch providers because they feel unappreciated.

Interactive Voice Response 48

Interactive Voice Response Customer Service Gamification Cloud contact 48

JustCall

JANUARY 21, 2022

A cloud business phone system that brings together everything under the same roof can help streamline your operations. But with an endless number of business phone services and systems available in the market, it is very difficult to pick the one made for your business goals. Switching to a cloud business phone.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Coaching 52

JustCall

APRIL 5, 2023

When selecting a cloud-based business phone system, its features and problem-solving capabilities do matter a lot. Who Can Help You Dial it Up a Notch? Such is the case with JustCall and Dialpad.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52