Telemarketing Trends virtual call center voip 
Netomi
DECEMBER 2, 2021
While traditional, brick-and-mortar call centers used to be prevalent, increasingly companies are turning to virtual contact centers. The tools used by virtual call centers are in the cloud allowing agents to work from home or different offices. A History of Call Centers .
JustCall
MARCH 21, 2022
While this isn’t something new, the trend has deepened as organizations scramble to recover from the financial blows of the pandemic. Similarly, how a call center is set up defines its broader type. If it operates from a centralized, physical location, it’s called an on-site call center.
JustCall
FEBRUARY 13, 2023
Similarly, how a call center is set up defines its broader type. If it operates from a centralized, physical location, it’s called an on-site call center. If it operates entirely remote, it’s called a virtual call center.
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