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Remove Schedule adherence Remove Wait times Remove Wireless Related Topics
Abandon rate Telemarketing First call resolution Average Handle Time Service level outsourcing Best practices Metrics Call Center Customer Experience More Related Topics >
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What Metrics Matter Most For An Inbound Call Center?

Quality Contact Solutions

DECEMBER 31, 1969

There are many other metrics such as Average Handle Time (AHT), Schedule Adherence, Attrition, Cost per Contact, and Average Wait Time (AWT). First call resolution percentages will be determined based on the type of service being provided.

Call Center 40
Call Center Metrics First call resolution Schedule adherence 40
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