CSM Magazine

OCTOBER 26, 2023

They offer employees the opportunity to receive feedback and enhance their skills. Traditionally, these reviews were conducted by managers or supervisors who assessed the performance of their reports. To overcome these challenges, organizations are now embracing 360 feedback software to transform their review processes.

Feedback 52

Feedback Employee engagement Surveys Management 52

SmartKarrot

AUGUST 10, 2020

They didn’t have the feedback channels we do today. Through customer relationship management (CRM) software and customer success teams, it’s easy to maintain a 360-degree view of the customer. Customer expectations are growing and dissatisfied customers can easily impact a brand’s reputation. .

Customer centricity 10

Customer centricity SaaS CRM Feedback 10

NobelBiz

OCTOBER 17, 2023

In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Welcome back to our journey through the intricate world of call center management! Read part one here.

Call Center 59

Call Center Management Contact Center Analytics 59