SmartKarrot

OCTOBER 10, 2023

In today’s competitive business landscape, retaining key accounts is crucial. Streamlining Quarterly Business Reviews (QBRs) with key accounts through a playbook approach not only strengthens client relationships but also fosters customer success. But doing QBR right can be tricky.

Accountability 10

Accountability Feedback Metrics Coaching 10

ChurnZero

AUGUST 27, 2021

This is a guest blog post by Shoshana Luria from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources.

Metrics 98

Metrics Upselling B2B Accountability 98

CustomerSuccessBox

JANUARY 31, 2022

Over the past few years, you’ve spent a significant amount of time and energy building a relationship with your Executive Sponsor on your account. Over the past few years, you’ve spent a significant amount of time and energy building a relationship with your Executive Sponsor on your account.

Upselling 52

Upselling Accountability SaaS Best practices 52

ChurnZero

AUGUST 27, 2021

This is a guest blog post by Tamiracle Williams from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources.

Metrics 52

Metrics Upselling B2B Accountability 52