Tethr

MARCH 31, 2020

Use tools that align with your culture and foster collaboration. For a fun, casual environment, Slack can help you stay up-to-date on deadlines, chit-chat on topics related and unrelated to work (you can categorize these topics in their own channels) and remind team members about employee birthdays and workiversaries.

Gamification 74

Gamification Sales Personalization 74

Toister Performance Solutions

MAY 7, 2020

Here are a few topics we discussed in our conversation: What is customer effort? For example, updating an expired credit used for automatic payments ranged from effortless to an epic hassle. Those calls decreased dramatically when the articles were re-written using clearer language. How can companies reduce customer effort?

Customer Service 111

Customer Service Self service Wireless Customer effort 111

Tethr

MARCH 20, 2020

The IT department is scrambling to support employees who lack the infrastructure and resources to be productive while they work from home. For example, one Tethr customer saw the rate of “Difficult” calls in Covid-related calls increase from 13.9 HR is dealing with stark choices about furloughs and layoffs. percent to 21.5

Customer Service 48

Customer Service Coaching Customer effort Finance 48

SharpenCX

APRIL 15, 2020

And brand new research out of Tethr shows customer service organizations like yours live in a similar reality. Tethr monitored more than 1 million service interactions across dozens of industries to see how the pandemic has impacted customer service. Tools to use: Calendar tools like Google Calendar or Outlook. Time Tracking.

Time management 106

Time management Call Center Management Coaching 106