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remote-workforce-management-from-survive-to-thrive-in-3-easy-steps

Remote Workforce Management – From Survive to Thrive in 3 Easy Steps

CSM Magazine

DECEMBER 15, 2020

Richard Pinnington of Calabrio discusses how workforce management means so much more in challenging times. . “It was the best of times, it was the worst of times,” these immortal words are probably as true today as they were when Charles Dickens wrote a “A Tale of Two Cities” nearly 200 years ago. This brings a new set of challenges.

Management

Management Schedule adherence Gamification At home agents

13 VoIP Benefits for Small (And Large) Businesses

JustCall

APRIL 5, 2022

The pandemic brought a big shift in consumer behavior. While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now. Did you know 80% of consumers would approach a competitor after one bad customer experience with a business? (So,

voip

voip Interactive Voice Response Analytics Sales

Remote Workforce Management – From Survive to Thrive in 3 Easy Steps

13 VoIP Benefits for Small (And Large) Businesses

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