Live Chat Support: What It Is, Benefits & Best Practices for 2021
JivoChat
JANUARY 17, 2021
Live chat provides an instant, conversational, synchronous 1:1 customer support channel, compared to asynchronous email support where there is no guaranteed response time. In fact, one survey found that 51% of customers preferred live chat because they can multi-task: Live chat conversations can be saved for future reference.
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